FAQ

How are the orders shipped?

The digital PDF templates will be sent automatically to the email provided during the purchase.

If the email with the templates is not in your inbox, please check your junk or spam folders.

Since these are digital products, we do not send them via postal services or other shipping methods.

Another way to access your patterns is through the "Downloads" page. Click the link: https://gorettiartesanato.com.br/downloads/, enter the email used during the purchase and your order number. Download the pattern files.

What are the payment methods? / Payment Methods

We accept these payment methods:

I haven't received my product, now what?

Access the page: Downloads (Click the link: https://gorettiartesanato.com.br/downloads/), enter the email used during the purchase and your order number. Download the pattern files.

You can also check your email’s spam or junk folders.

If you need further assistance, contact us via WhatsApp at +55 (47) 99257-3077 or email us at [email protected] to inquire about resending the product.